Introducing a reservation management system
Introducing a reservation management system makes it easier for customers to cancel when it becomes inconvenient for them.
To make canceling reservations easier, it is effective to introduce a system that allows you to process cancellations online. By introducing a system that can centrally manage reservations and cancellations, you can get a comprehensive understanding of the reservation status. Another benefit is that you can quickly respond to new reservations when a cancellation occurs.
Providing a service that makes it easy to cancel is the basis for reducing unauthorized cancellations. Except for cases where it is intentional or unavoidable due to illness or injury, people are more likely to cancel if there is an easy way to cancel. However, what method of contact is convenient varies from person to person. It is whatsapp number database important to support multiple cancellation methods and make the path to cancellation clear.
For example, you can lower the hurdle for cancellations by reminding customers of their reservation via SMS and offering multiple methods, such as replying to the SMS, calling, or requesting cancellation via a URL link. Since the easiest method to use varies depending on the situation, it is important to mobile list support as many cancellation methods as possible.
“KDDI Message Cast” is an SMS sending service for businesses
To prevent unauthorized cancellations of reservations, it is important to send reservation confirmations and reminders. SMS has a high open rate and many people have notifications set up, so the message is delivered top 8 marketing channels to grow your e-commerce business immediately when sent. We recommend using SMS for reservation reminders. KDDI Message Cast supports automatic SMS sending, so you can easily send SMS reminders based on customer reservation status. Try using KDDI Message Cast’s SMS sending service to prevent unauthorized cancellations of reservations.