We asked these questions to the experts at Sutochno.ru — our most experienced landlords. Below are detailed answers and personal experiences of homeowners. When to hire maids and administrators, and when you can do without them
Mikhail, St. Petersburg : The question of hiring employees usually arises when you rent out more than

Can one person do both cleaning and hosting?

Mikhail, St. Petersburg: Most oman telegram data  often, maids can check in and see off guests, but the issue of clean/dirty linen remains open, because maids work without a car. Ivan Trenkaev, St. Petersburg: At first, we checked in ourselves, then a person appeared whom we trained ourselves. He will deliver linen, meet guests, deliver anything that is missing, and do minor repairs. For example, a curtain fell or a window was broken – you have to measure, order, bring, install. But occasionally I check in guests myself. It is useful.

Should you trust hired employees to handle your bookings?

Mikhail, St. Petersburg: It is moreover ai can keep analyzing  difficult to entrust work with bookings to someone else, because you want to feel the market and demand yourself, and not pass everything on to a manager whose opinion will not be so objective. We always have personal meetings with guests, because the manager may not have time, go to the store to make purchases, or he may have a day off.

Anna Zvereva, St. Petersburg: Calls, reservations and check-ins are controlled personally by me or my spouse. We want to find a check-in manager, but we do not plan to look for an employee to process requests and control reservations in the near future. Only personal communication with guests, with full immersion in the reservation calendar.

How to protect yourself from unscrupulous workers

Artem Bazygin, Moscow: I have “eaten a dog” in this business. Often, people from whom I least expected it left at the wrong  home whatsapp phone number moment, along with the money.

Now, to get a job with us, you need to meet several criteria: in particular, normal coherent speech and living close to our apartments. The area in which the employee lives is the area in which he works. These are the first questions we ask over the phone – and if a person does not meet some criteria, then we do not hire him.

Then the employee goes on an internship from 3 to 7 days. There is no access to money, just help with cleaning. And then, if everyone is happy with everything, we take a receipt from the employee, sign a contract that is only with us, make a photocopy of the passport and other documents. Just in case, before starting work, I take the phone numbers of close relatives from the maid and check them immediately. I also personally make sure that she lives exactly where she said she does. And only after that do we start working fully.

How to pay employees

Mikhail  petersburg  maids can be hired on a permanent basis or for one-time work (piecework). One maid can be assigned an average of 10 apartments. So that there are no overlaps when everyone leaves at the same time and she does not have time to clean.

Conflicts with maids: what can happen and how to resolve the situation

Anna Zvereva, St. Petersburg: Our first experience with a maid was unsuccessful. We set her a one-time payment for a month. At first  everything went well  but after a couple of months . The maid began to often ignore calls during working hours . And she was also upset by every “new cleaning”. A couple of times she did not clean the apartment  . We had to clean it ourselves on an emergency basis.