When it comes time to choose a solution for managing our professional calls, it is not always easy to find the best telephone company for companies. In this article, we will look at the key criteria that you should take into account so that the company you choose is the best one for your needs and thus avoid the annoying changes of telephone company that we hate so much.
The goal we have when we are about to make a selection is to find the best solution at the best price. To do this, we search, compare and go from page to page to make sure. However, it is still difficult to find in a single company all the criteria that fit what we need at any given time, from the range of solutions offered to the quality of customer service. The purpose of this post is to help you in your search through the example of the company Fonvirtual.
Pay attention to the services offered
Telephone operators for pharmaceuticals company website design and development service companies can offer different solutions. A company that has a wide range of solutions can better adapt to the needs of each of its clients. For example, a virtual switchboard or call center software such as those from Fonvirtual would be the best telephone operator for companies that are in a teleworking context, among others, since this service works with WebRTC and allows calls to be answered through any device with a simple internet connection.
Virtual telephony can Yrityksesi optimointi on-demand-teknologialla be accompanied by a multitude of functionalities that help companies manage their call centers more efficiently and personalize their service. These functionalities range from setting schedules to more complex things such as the 100% secure, PCI-certified credit card payment service.
If you are a company with additional needs
Ssuch as toll-free numbers (either because the new Consumer and User Law requires it or because you want to convey your commitment to your customers), international numbers for the different countries in which you alb directory operate or any numbering needs, we will have to look for a company that offers these types of numbers. For example, a company like Fonvirtual, being its own operator in more than 23 countries, will be able to help your company, in addition to the functionalities integrated into its switchboard, by offering any type of numbering.
Your virtual lines from anywhere
A committed customer service
Another element that can make a big difference when choosing the best telephone company for businesses is the quality of its customer service. Customer service is a differentiating element, both availability and listening and the ability to solve problems or deal with changes in service conditions.
At Fonvirtual we respond quickly through various contact channels (video, voice and text) and process your request as quickly as possible. Our customer service is also international, so we can handle any request, whether in Spanish, French or English. Offering national and international support is a sign that the company is committed to all of its customers, that it has grown internationally, and that it has a structured and high-quality customer service.
The permanence
One of the important parameters to take into account when looking at a telephone offer for professionals is the duration of the contract. A company that offers its solutions without a contract shows that it is convinced of the quality of its service and that it can meet the needs of its customers. This is the case of Fonvirtual, where the customer is free of any commitment.
The development of new solutions
Innovation never stops, so there will always be something new that can be useful for your company. At Fonvirtual, solutions are constantly being developed. This development, in addition to being a guarantee of improvement for customers, is an indication that the operator will always be up to date, offering the best for the development of its collaborators’ activity. Some of the developments carried out at Fonvirtual are the following:
-
WebRTC Technology
At Fonvirtual, we have chosen to use the evolution of traditional IP voice in our solutions: WebRTC , which reduces communication interruptions and delays while providing HD voice and video quality.
-
CRM Integration
At Fonvirtual, we integrate the virtual switchboard with the customer management software of your choice. It doesn’t matter if you use Salesforce . This improves the quality of the responses from agents who will have all the customer information available before picking up the call.
In addition.
