To reduce unauthorized cancellations, it is important to define and clearly state your cancellation policy.
If you have a cancellation policy, you can charge a cancellation fee if the guest cancels without notice. It also encourages guests to cancel early if their plans change. However, it is important that users understand the cancellation policy, so you should record the explanation and agreement when making a reservation over the phone, or have them check that they agree to the cancellation policy when making an online reservation.
Remind me of an appointment
A simple reminder can often solve the problem of no-show reservations. In many cases, the reservation was made long ago and the customer has forgotten about it, but if you send them a reminder, for example, a week before, via email or SMS, they will remember. If they decide not to use the reservation for some phone number database reason, the reminder will encourage them to cancel the reservation. Also. Remind them mobile list one week before, the day before, and on the day of the reservation to ensure they do not forget. Reminding guests at least three to one days before and confirming the reservation will reduce the risk of unauthorized cancellations.
Require payment information or a deposit at the time of booking
Requiring payment information such as a credit card when making a reservation not only prevents unauthorized cancellations twitter announces partnership with shopify but also allows you to request payment according to your cancellation policy if unauthorized cancellations occur. Simply making a reservation means you cannot contact the guest and cannot request payment for unauthorized cancellations. Requiring registration of a valid credit card is an effective measure.