5. After-sales experience: follow-up and

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5. After-sales experience: follow-up and

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The customer places an order, and what happens next? The shopping experience doesn’t end at checkout. Don’t let your guard down : to build their trust and ensure their satisfaction, you must maintain good communication.

Keep these aspects in mers:

✔ Branded tracking pages : Encourage customers to interact with your brand, not the carriers.
✔ Multi-channel notifications : Proactively phone number list notify your customers via email, SMS, and WhatsApp.
✔ Automated feedback collection : Automate customer feedback requests to gain valuable insights during the post-purchase process.

Tip for your Connected Shipping strategy : The post-purchase experience is a natural extension of the brand experience that you shouldn’t delegate to carriers. Tools like Sendcloud Tracking , Zendesk , Klaviyo , and Watermelon allow you to put your brand front and center during this process.

6. Returns management and customer service automation: simpler processes

Returns don’t have to be a threat to who among you would be interested in a company bike solution? your bottom line. If you handle them correctly, they’ll help you retain customers and prevent frustration . Shoppers expect returns to be quick and easy, and your business needs a clear returns policy to manage them effectively .

An effective returns model should include:

✔ A self-service returns portal : to allow customers to manage their returns easily and without having to contact customer service.
✔ An automated refund process : to accelerate the resolution of return or refund requests.
✔ An AI-powered customer service : to automate responses to WISMO requests and the processing of carrier claims.

4. Customs and international shipping: grow your business while maintaining control

Our preferred return tools are Returner, ReturnZap , and Return-Prime .

Tip for your Connected Shipping strategy : Sendcloud recently acquired Lox , allowing us to offer AI-assisted carrier refund sault data and shipping issue resolution services. Connected Shipping paves the way for a future where issues are resolved before they impact the customer.

To avoid the hassle of shipping internationally, invest in tools that can:

 

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